Community

Topic: Unity 3D Plugin

Crash in Android Devices (SOLVED)

junior1
Thursday, June 22, 2017

Hi...
I am build simple demo(show 3d obj) in unity3d and create android buid, but every time app crash at launch.
I follow all step of local planar marker.
I used pikkart 3.0 RC.5 sdk, unity 5.5.0f3.
My android devices
1) Nexus 5 , version 4.4.2
2) Motorola G for Play , version 6.0.

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Support Team  (expert)
Friday, June 23, 2017

Hi junior1,

Make sure you have downloaded a valid trial license file from the developer dashboard (developer.pikkart.com, sign in, control panel, Apps and Licenses) and put the license file in the StreamingAssets folder of your unity project (usually \Assets\StreamingAssets)

If the error still persist can you post the logcat of your app running and an android device?

junior1
Friday, June 23, 2017

Hiii,
Thanks for reply.
I already add trial licence.

Logcat Link:
https://drive.google.com/file/d/0Bzb-SH3NKdzFVFc0VWFiYUVJcHc/view?usp=sharing

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Support Team  (expert)
Friday, June 23, 2017

Hi junior1,

Unfortunately the logcat wasn't helpful: the app seems to crash on startup. Can you send us a test apk of the crashing app or directly the Unity project files? You can send it to support@pikkart.com. We'll analize the app and search for the reason for the crash using our internal tools.

Best,

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Support Team  (expert)
Monday, June 26, 2017

Hi, we analyzed your Unity project and we have found an incorrect setting in the PikkartARCamera inspector:
make sure the "Webcam" variable is set to "None" instead of "RawImage", this should solve the problem.

Best,
Support team.

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